在错综复杂的电子元件分销行业,采购在确保为全球客户提供无缝供应链和优质服务方面发挥着重要作用。我们始终追求灵活的采购模式,这是Smith在电子元件行业脱颖而出,并连续12年被评为该行业领先的独立分销商的原因之一。
接下来,全球采购副总裁Todd Snow将阐述采购实践的重要性,并强调它们如何赋能Smith的采购服务和客户服务。
在快速发展的行业中,适配性是关键。Smith的全球采购团队始终对市场动态保持良好的敏锐度和及时的响应速度,以保证我们能满足客户的各种需求。
Todd解释说:“Smith为世界各地的客户提供24小时全天候服务,这使得我们几乎能立即响应客户的各种需求。”
为了满足客户的需求,Smith开发了许多诸如内部应用程序LOOP这样的工具,帮助我们的采购团队成员能轻松地完成工作。
Todd表示,“无论是在火车、地铁还是公交上,我们的采购团队都能够使用Smith的系统和工具来沟通和处理客户的订单。“
在贸易争端频发的时代,Smith一直密切关注不断迭代的政府法律法规,并持续制定和更新内部流程以确保合规性。
Todd认为:“我们在筛选供应商、引进新供应商和支持供应链方面表现出色,但我们仍需再上一个台阶,才能在竞争中脱颖而出。”
为了解决这一需求,我们开始简化采购流程,并建立一流的供应商评级和资格认证体系。这一体系的更新有助于Smith物色既遵循行业标准又符合客户特有要求的供应商进行合作。由此,我们可以向客户保证,通过Smith采购的每个元件不仅仅只是产品,而是量身定制的解决方案。
Smith的采购部门与其他部门紧密合作,建立和维护战略供应商关系,并适应不断变化的行业动态。通过全球范围内的协作努力,我们始终满足甚至超越客户的期望。
Todd表示,“团队合作是我们的优秀品质之一。我们不仅每天和买家保持沟通,不同业务部门,如财务、IT、运营以及Smith的数据科学团队也存在交叉协作。每个人都发挥着重要的作用。”
在Smith专业采购团队的支持下,我们的客户可以完全放心他们获得的电子元件和服务始终是最优的。
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