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Don表示，“我一贯把解决问题放在首位，拒绝固守现状，而是会想方设法改进系统，优化流程，并付诸实践。”
2004年，Don入职Smith的运营部门，负责全球货运审核，一年后调至交易部门。2011年，Don获任命为流程改进经理，并于2017年升任业务流程优化总监。两年后Don获任命为全球贸易支持总监，自2022年起担任现职。
Don与多个部门广泛合作，具备丰富的经验和知识，对Smith整体运营了如指掌，能够及时洞察低效环节，化繁为简。
工作之余，Don爱好攀岩、登山和旅行。
“我拒绝固守现状，而是会想方设法改进系统，优化流程，并付诸实践。”Don Dao
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